Privacy Policy

Last Updated: March 12, 2026

At Poira Labs LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational applications and services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Make a purchase or subscription
  • Contact our support team
  • Participate in surveys or feedback forms

This information may include:

  • Name and email address
  • Payment information (processed securely by Stripe)
  • Profile preferences and settings
  • Communication history with our support team

Usage Data

We automatically collect certain information when you use our applications:

  • Device information (type, operating system, unique device identifiers)
  • Application usage statistics and learning progress
  • IP address and general location data
  • Performance metrics and crash reports

How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our educational services
  • To process your transactions and manage subscriptions
  • To personalize your learning experience
  • To send important updates and notifications
  • To improve our applications and develop new features
  • To analyze usage patterns and optimize performance
  • To provide customer support and respond to inquiries
  • To comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our services (e.g., Stripe for payment processing, cloud hosting providers)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Payment Information Security

Our services support multiple payment methods depending on the platform. On our website, payments are processed by Stripe, Inc., a PCI-DSS compliant payment processor. We do not store complete credit card information on our servers. Stripe's privacy policy can be found at stripe.com/privacy.

For in-app purchases made through mobile applications, payments are handled by the Apple App Store (for iOS devices) and Google Play Store (for Android devices). These transactions are processed entirely by Apple and Google respectively, and we do not have access to your full payment details. Please refer to Apple's Privacy Policy and Google's Privacy Policy for more information on how they handle your payment data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal data within 30 days.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation of data processing

To exercise these rights, please contact us at support@poiralabs.com

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Users between the ages of 13 and 18 may use our services only with the consent of a parent or legal guardian.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Security Measures

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Secure data centers with physical security

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please review our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: support@poiralabs.com
  • Phone: +1 218 304 4790
  • Address: 4477, 1007 N Orange St. 4th Floor, Wilmington, DE 19801, USA
  • Business Hours: Mon-Fri 9:00-18:00; Sat 9:00-14:00
  • Response Time: Within 24-48 business hours

Governing Law

This Privacy Policy is governed by the laws of the Republic of Turkey. Any disputes arising from this policy will be resolved in the courts of Istanbul, Turkey.

Regional Privacy Information

For EU/EEA Users (GDPR)

Under GDPR, the legal basis for processing your data includes consent, contract performance, legitimate interests, and legal obligations.

For Users in Turkey (KVKK)

Users in Turkey have the right to learn whether their personal data is processed, request information if processed, and request correction or deletion under the Personal Data Protection Law No. 6698 (KVKK).